Privacy Policy

1. Information We Collect

Personal Information

When you book a tour or contact us, we may collect:

• Full name and contact details (email, phone number)
• Passport information for tour bookings
• Dietary requirements and medical information relevant to tours
• Payment information (processed securely through third-party providers)
• Travel preferences and special requests

Automatically Collected Information

• Website usage data and analytics
• IP address and browser information
• Cookies and similar tracking technologies
• Location data (with your consent)

2. How We Use Your Information

• Process and manage your tour bookings
• Communicate with you about your tours and travel arrangements
• Provide customer support and respond to inquiries
• Send marketing communications (with your consent)
• Improve our website and services
• Comply with legal obligations and safety requirements
• Ensure the safety and security of our tours

3. Information Sharing

We do not sell your personal information. We may share your information with:

• Tour guides and local partners necessary for your tour experience
• Hotels and accommodation providers
• Transportation providers
• Payment processors and financial institutions
• Government authorities when required by law
• Emergency contacts in case of medical or safety emergencies

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• SSL encryption for data transmission
• Secure payment processing systems
• Regular security assessments
• Limited access to personal information on a need-to-know basis
• Staff training on data protection

5. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Delete your personal information (subject to legal requirements)
• Object to processing of your information
• Request data portability
• Withdraw consent for marketing communications

6. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Ensure website security and functionality

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Typically:

• Booking information: 7 years for tax and legal compliance
• Marketing communications: Until you unsubscribe
• Website analytics: 2 years
• Customer support records: 3 years

8. International Transfers

As we operate tours in Sri Lanka and may serve international customers, your information may be transferred to and processed in countries with different data protection laws. We ensure appropriate safeguards are in place for such transfers.

9. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16 without parental consent. If you are a parent and believe your child has provided us with personal information, please contact us.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: