Cookie Policy

This Cookie Policy explains how Black Monkey Travels uses cookies and similar technologies when you visit our website. We believe in transparency about how we collect and use data.

1. What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners about user behavior and preferences.

2. Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to function and cannot be switched off. They are usually only set in response to actions you take, such as:

  • Setting privacy preferences
  • Logging in to secure areas
  • Filling in forms and booking tours
  • Managing your shopping cart
  • Ensuring website security

Performance Cookies

These cookies help us understand how visitors interact with our website by collecting anonymous information:

  • Number of visitors and page views
  • Time spent on different pages
  • Which pages are most popular
  • How users navigate through the site
  • Error messages and technical issues

Functional Cookies

These cookies enable enhanced functionality and personalization:

  • Remembering your language and region preferences
  • Saving your tour search filters
  • Remembering information you've entered in forms
  • Providing live chat functionality
  • Personalizing content based on your interests

Marketing Cookies

These cookies track your online activity to help us deliver more relevant advertising:

  • Tracking which tours you've viewed
  • Building a profile of your interests
  • Delivering targeted advertisements on other websites
  • Measuring the effectiveness of our advertising campaigns
  • Limiting the number of times you see an advertisement

3. Third-Party Cookies

We also use third-party services that may set cookies on your device:

Google Analytics

Purpose: Website analytics and performance tracking

Data: Anonymous usage statistics, page views, user behavior

Facebook Pixel

Purpose: Advertising optimization and retargeting

Data: Website visits, tour views, conversion tracking

Google Maps

Purpose: Interactive maps and location services

Data: Location data, map interactions

Payment Processors

Purpose: Secure payment processing

Data: Payment session data, fraud prevention

4. Cookie Duration

Session Cookies

These cookies are temporary and are automatically deleted when you close your browser. They help maintain your session while navigating our website.

Persistent Cookies

These cookies remain on your device for a set period or until you delete them. Our persistent cookies typically last:

  • Preference cookies: 1 year
  • Analytics cookies: 2 years
  • Marketing cookies: 30-90 days
  • Security cookies: Session only

5. Managing Your Cookie Preferences

Browser Settings

You can control cookies through your browser settings. Here's how to manage cookies in popular browsers:

Google Chrome

Settings → Privacy and security → Cookies and other site data

Mozilla Firefox

Options → Privacy & Security → Cookies and Site Data

Safari

Preferences → Privacy → Manage Website Data

Microsoft Edge

Settings → Privacy, search, and services → Cookies

Cookie Consent Banner

When you first visit our website, you'll see a cookie consent banner allowing you to:

  • Accept all cookies
  • Accept only essential cookies
  • Customize your cookie preferences
  • Learn more about each type of cookie

6. Impact of Disabling Cookies

If you choose to disable cookies, some website functionality may be affected:

Essential Cookies Disabled

  • Tour booking functionality may not work
  • User preferences won't be saved
  • Security features may be compromised
  • Form submissions may fail

Non-Essential Cookies Disabled

  • Website experience may be less personalized
  • We can't improve the site based on usage data
  • You may see less relevant advertisements
  • Some features like live chat may not work properly

7. Cookie Security

We implement several security measures to protect cookie data:

  • Secure cookies: Transmitted only over HTTPS connections
  • HttpOnly cookies: Cannot be accessed by JavaScript to prevent XSS attacks
  • SameSite attribute: Helps prevent CSRF attacks
  • Regular audits: We regularly review and update our cookie practices

8. Mobile Apps and Cookies

If you use our mobile application, we may use similar technologies to cookies, such as:

  • Local storage and cache
  • Device identifiers
  • Push notification tokens
  • Analytics SDKs

9. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in:

  • Our website functionality
  • Legal requirements
  • Third-party services we use
  • Industry best practices

When we make significant changes, we'll notify you through our website or by email.

10. Contact Us

If you have questions about our use of cookies or this policy, please contact us:

Email: cookies@blackmonkeytravels.com

Phone: +94 71 692 5662

Address: Black Monkey Travels, Galle, Sri Lanka

Data Protection Officer: privacy@blackmonkeytravels.com

11. Additional Resources

For more information about cookies and online privacy:

We use cookies responsibly to enhance your experience while respecting your privacy. You have full control over your cookie preferences at all times.